Thank you for choosing RealTrueDate. We strive to provide a quality experience for our users, and we value your satisfaction. Please review our return and refund policy carefully.

1. Refund Eligibility

• Refunds may be granted under specific circumstances, such as technical issues or service disruptions that impact your experience on our platform.
• To be eligible for a refund, users must contact our support team within [X days] of the issue arising.
• Refunds are not provided for preferences or changes in personal circumstances that do not relate to the quality or delivery of our services.

2. Non-Refundable Items

• Any purchases of tokens, premium features, or subscription fees are generally non-refundable once accessed or used.
• Users who receive matches or use RealTrueDate’s services and features (such as chat or video verification) are not eligible for a refund once services are accessed.

3. Subscription Cancellation

• Users can cancel subscriptions at any time through their account settings. Cancellation will prevent future charges, but it will not retroactively apply to any completed billing cycles.
• Access to premium features will continue until the end of the billing period in which the subscription was canceled.

4. Requesting a Refund

• To request a refund, contact our customer support team at [email/contact form link]. Please include your account information, a description of the issue, and any relevant documentation.
• Our team will review the request and respond within [X business days].

5. Exceptions and Special Circumstances

• In cases of verified technical errors or service malfunctions, we may consider issuing a refund or service credit on a case-by-case basis.
• We reserve the right to approve or deny refund requests at our discretion based on the terms and conditions of our service.

6. Changes to the Policy

• We reserve the right to update or modify this Return and Refund Policy at any time. Updates will be posted on this page, and users are encouraged to review it periodically.